FUSE ASSURANCE SOLUTIONS LIMITED – PRIVACY POLICY

Fuse Assurance Solutions Ltd (Company registration: 10798777) takes the privacy of its users seriously. We are committed to safeguarding the privacy of our visitors. If you have any questions about any aspect of our privacy policy, please contact us at info@fuseassurance.com

All data captured will be processed in accordance with the requirements of the Data Protection Act 2018.

Fuse Assurance Solutions Ltd is the Data controller. If you have any requests concerning your personal data or any queries with regards to how we handle your data you can contact us by email info@fuseassurance.com or write to us at 2nd Floor, 9 Portland Street, Manchester, England, M1 3BE

This privacy policy statement explains our data processing practices.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

ABOUT OUR SITE

Our site enables people to request quotes or information for the product or service shown or selected on this site (the “Product”).

The service that our site provides is to connect people who are looking to purchase the Product with relevant providers of the Product (“Service Providers”).

HOW OUR SITE WORKS

If you’d like to request and receive quotes or information for the Product (“Quotes”), please complete and submit our webform.

Once we’ve received your request, we’ll connect you with one or more relevant Service Providers. We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your requested Quotes.

For certain products, before connecting you with relevant Service Providers, we may call you to confirm your details or requirements.

You can choose which Service Provider to buy from. But you don’t have to buy from any of them. There’s no obligation to purchase.

We don’t work with any Service Providers until we have a legal contract in place. This is to ensure that they respect your data and rights by keeping your data secure and confidential, limiting their use of your data (i.e. to providing you with the requested Quotes), and not sharing your data with anyone else.

WHAT DATA WE COLLECT, AND HOW

If you complete our webform in order to request Quotes, it will ask you for your contact details, such as your name, email address, telephone number, postal address, and/or postal code.

Our webform will also ask for information regarding your product requirements.

From time to time, we change our webforms, and so they may ask you for other information. It will always be clear from the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.

We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.

Additionally, we might collect data about you if you:

Contact us, or we contact you, by email, telephone or post.

Post comments, material or other content on our site.

To call you to confirm your details or requirements

Your consent is assumed from checking the required checkbox for consent.

For certain products, before connecting you with relevant Service Providers, we may call you to confirm your details or requirements.

We may monitor and/or record these calls for the purposes of quality control and staff training. Also, occasionally, we may need to provide Service Providers with limited access to such recordings in order to resolve disputes.

We may also call you to ask about your experience using our site and service and dealing with the Service Providers with which we connected you.

To email you about similar products and services – But only if you haven’t opted out of such emails

If you use our quote request service, then, as an existing user, we would like to email you, or send you text/SMS messages, about similar products and services for which we think you might like quotes or information (“Other Products”).

You will always be given an opportunity to opt out of such messages before we send them, and we will not send such messages if you have opted out.

We may also send you information about similar products and services in the post – But only if you haven’t opted out

You will always be given an opportunity to opt out of such messages by emailing info@fuseassurance.com, and we will not send such messages if you have opted out.

To create custom and lookalike/similar audiences

We like to work with Facebook, Google and other platforms (“Platforms”) to reach out to you with adverts for Other Products. We also like to use Platforms to reach out to other people who might like to use our quote request service.

We do this in two ways. In both cases, your data, along with other data, is used to create a custom audience and/or a lookalike/similar audience. Whenever an audience is shared with a Platform, the data is first hashed and pseudonymised, meaning that any data within the audience that could identify a person is replaced with an artificial identifier. So, the process is secure. Also, we don’t share more data than we need to for the purpose of creating the audience.

Custom audience – A custom audience is a list of existing users of our service (“Existing Users”). From time to time, we share this with Platforms. As explained above, the data is first hashed and pseudonymised. The Platform uses this audience to show our Existing Users our adverts for Other Products.

Lookalike/similar audience – A lookalike/similar audience is an audience created by the Platform. From time to time, we share with Platforms a list of Existing Users. The Platform uses this list to find and create lookalikes – i.e. other Platform users who have similar characteristics to the Existing Users – to which it shows our adverts. Again, as explained above, the data is first hashed and pseudonymised.

As we explain below, at any time, you may object to such activity by emailing us at info@fuseassurance.com

CUSTOMER DATA

As a customer seeking a quote, we collect certain data from you, depending on the product you enquire about. We will collect this when you submit one of the forms on our website or contact us by telephone to request a quote. This data may include:

  • Name and address;
  • Telephone number;
  • Email address;
  • Date of birth;
  • Gender;
  • Smoking status;
  • Marital status;
  • Financial status;
  • Health;
  • Product requirements;
  • Your IP address (a unique number which allows your computer to communicate with others on the internet) and user agent (device information).

Where you ask us to provide you with a quote for your partner too, we will collect details regarding them from you too, including their:

  • Name;
  • Date of birth;
  • Gender;
  • Smoking status;
  • Health.

We do not collect any personal information from children, or about children. Some of the information above may come from your spouse or another member of your family.

WHAT WE DO WITH THE INFORMATION WE GATHER

We collect the information below on those that may be interested in our services. We will pass on your data to a relevant third party to fulfil your request.

We also use Google analytics information to understand the effectiveness of the individual pages on our website and to help us improve how we communicate our products and services.

ActivityPurpose of ProcessingLawful basis
Completing an enquiry form on our websiteTo respond to your enquiryProviding information about our servicesLegitimate interest
Signing up using a form onour website for subscription to further news/informationTo provide you with useful tips and tips by way of periodic newsletters and/or emails. To provide information about our servicesConsent
Direct marketing for Fuse Assurance Solutions LtdDirect Marketing of our productsLegitimate interest. Consent where gathered by completion of a form above
The use of cookiesTo improve the performance of our website and servicesLegitimate interest

Recipients of Personal Data on our behalf

Fuse Assurance Solutions Ltd uses its own systems for personal data processed, securely and in compliance with the Data Protection Act 2018. These processors include administration, CRM systems and call recording software, Email broadcast software (mail chimp), secure file transfer software. All services and providers comply with the regulations concerning data protection and operate under contract. As a lead generator for Pet Insurance we act on your behalf when providing pet insurance quotations with a third party GGI GoGetIt your data will be transferred to the relevant third party for them to fulfil your quote request.

DATA SUBJECTS’ RIGHTS

If you have any of these requests, get in contact with us at info@fuseassurance.com

Under the Data Protection Act 2018, you have several rights. These are as follows:

  • The right to be informed
  • Right of Access
  • Right to Rectification
  • Right to erasure
  • Right to restrict processing
  • Right to Data portability
  • Right to object
  • Rights relating to automated decision-making including profiling.

For more details on your rights, see this article from the Office of The Information Commissioner.

You have the right to lodge a complaint with the Office of the Information Commissioner. Please click here for details.

OPTING-OUT

Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.

SECURITY

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored securely, Google Analytics data may be transferred outside the EEA (European Economic Area), but this cannot be used to personally identify you.

How long we keep your data

We will only retain your personal data for as long as:

  • It is needed for the purposes set out in this document
  • We will keep your email data until you unsubscribe.

LINKS TO OTHER WEBSITES

Fuse Assurance Solutions Ltd contains links to other websites.

This privacy policy only applies to Fuse Assurance Solutions Ltd and does not cover other services we link to. Such as clicking SUBMIT for finding you a quote, have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

CHILDREN’S PRIVACY AND PROTECTION

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

CHANGES TO THIS POLICY

We may change and update this policy. In that case, the ‘last updated’ date below will also change. Any changes to this policy will apply to you and your data immediately.

Last updated 30-05-19

LEGAL NOTICE

All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed under the international copyright laws. All the text, graphics, design, content, and other works are the copyrighted works of Fuse Assurance Solutions Ltd.