Location: Newcastle-Under-Lyme

ROLE: Customer Service

To provide customer service and administration support to the business.

customer-service2

Key Duties / Responsibilities

  • To support and complete various customer service and administrative duties
  • To support ad-hoc tasks, project assignments and team duties
  • Correspond with customer via telephone, email and post in an efficient and professional manner
  • Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
  • To adopt a continued personal approach to learning and development of skills and insurance awareness
  • Any other duties as determined by the Operations Manager from time to time

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