Commitment to our Customers - Our customers always come first we have developed an outstanding 360 approach to the services we provide that, together, deliver premium value to our customers. Customer care is at the fore-front of our business activities and is incorporated into every aspect of business through our policies and procedures. Fuse Assurance Solutions Ltd aims to provide customers with the very best level of service, in all areas of service delivery. Our goal of complete customer satisfaction is achieved by our commitment to follow our customer care policy to ensure customer satisfaction.
Excellence Within Our Staff - Our dedication for excellence can be found in the services we provide and the way all our teams perform their duties. Our goal is to manage each client and policy with leadership and commitment and take pride in delivering outstanding results. Fuse Assurance works with a panel of 5 star Defaqto rated companies. Authorised and regulated by the FCA, the government body that maintain the integrity of the financial markets in the UK. We recognise that training and technology are at the fore-front of our business. We have a structured approach in the development of new talent and mentoring staff is also provided to help them grow in their respected fields. Continual professional development remains throughout our workforce exceeding their requirements and maximising everyone’s potential at Fuse Assurance Solutions Ltd.
We work together, to meet the needs of our customers and to help the company excel in all its endeavours, by providing outstanding service that delivers premium value to all our customers. At Fuse Assurance Solutions Ltd we are all about helping each other across all areas of the business no matter what is needed we all go above and beyond to pull together as a team and ensure we achieve the results we continually strive for and our customers expect.
Respect for each other - We value our family at Fuse, encourage their development and reward their performance. We respect that everyone has their own life experiences that shapes their own perspective. We pride ourselves on providing an environment both internally and externally in which these individual differences are encouraged and embraced. We value openness and we believe that communicating honestly shows respect.
Trust - We work to prove that our actions are guided by the best interests of all our customers and employees. We seek to build trust with all stakeholders through transparent, honest communication. We have earned the trust placed in us by insisting on quality and striving to get things right first time: professional, confidentiality and accountability, dependable service, integrity and good communication.
Making a difference in our community - We are making an impact with charities close to our HQ in Newcastle-Under-Lyme, Staffordshire, we could not just pick one and we currently support The Donna Louise Children’s Hospice, Ray of Sunshine & Macclesfield District General Children’s Ward. We all know the importance of giving back. The impact this has on not only the individuals we help but also on how it makes us all feel as we contribute to all these amazing causes.